jo77 Privacy Policy

1. Information We Collect

When you register for and use a jo77 account, we collect personal information across several categories. The specific data we collect depends on how you interact with our platform — from the initial registration process through to ongoing account activity, deposits, withdrawals, and customer support interactions.

Information You Provide Directly

The following categories of information are collected directly from you when you complete account registration or subsequently update your profile:

Information Collected Automatically

When you access the jo77 platform, our systems automatically collect certain technical data about your device and browsing behaviour. This data is used to maintain platform security, improve user experience, and detect fraudulent activity:

• Device Data: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Network Data: IP address, internet service provider (ISP), approximate geographic location derived from IP address.
• Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, and navigation paths.
• Log Data: Login timestamps, logout timestamps, failed login attempts, and security-related events.

Information from Third Parties

In certain circumstances, jo77 may receive information about you from third-party sources, including payment processors (such as bKash, Nagad, and Rocket), identity verification providers, fraud detection services, and game data providers. Such data is used solely in connection with your jo77 account and is handled in accordance with this Privacy Policy.

2. How We Use Your Data

jo77 processes your personal data only for legitimate, clearly defined purposes. We rely on a combination of contractual necessity, legal obligation, and legitimate business interest as the legal bases for our processing activities. The primary purposes for which we use your personal data are as follows:

• Account Management: To create, maintain, and administer your jo77 player account, including verifying your identity and age at the point of registration and at subsequent intervals as required.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels, and to maintain an accurate record of your transaction history.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via our support channels.
• Platform Security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and other prohibited conduct on the jo77 platform.
• Legal Compliance: To fulfil our obligations under applicable law, including anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and responsible gaming obligations.
• Responsible Gaming: To monitor your gaming behaviour for indicators of problem gambling and to enforce self-exclusion or account restriction requests where applicable.
• Service Improvement: To analyse aggregated usage data in order to improve the jo77 platform, optimise game performance, and enhance the overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — where you have opted in to receive such communications. You may opt out of marketing at any time by contacting support.

3. Sharing of Personal Information

jo77 does not sell, rent, or commercially trade your personal data to any third party. However, in order to operate the jo77 platform effectively and to comply with our legal obligations, we may share certain data with the following categories of trusted third parties:

Service Providers and Technology Partners

jo77 works with a range of technology and service providers who process data on our behalf, including game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, cybersecurity providers, and cloud infrastructure operators. All such providers are contractually required to handle your data securely and only for the specific purpose for which it was shared.

Legal and Regulatory Authorities

jo77 may disclose your personal information to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or lawful request. This includes reporting obligations under anti-money laundering regulations. jo77 will always seek to notify you of any such disclosure unless we are legally prohibited from doing so.

Business Transfers

In the event that jo77 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. In such circumstances, jo77 will ensure that the receiving party is bound by privacy obligations at least equivalent to those described in this Policy, and we will notify affected players prior to any such transfer where reasonably practicable.

4. Cookies and Tracking Technologies

jo77 uses cookies and similar technologies (such as local storage and session tokens) to ensure the platform functions correctly and to provide a personalised, secure experience for each player. A cookie is a small text file placed on your device when you visit the jo77 website. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, delete, or block cookies from specific websites. Please note that disabling essential cookies will impair the functionality of the jo77 platform — you may be unable to log in or maintain an active session. Analytics and preference cookies can be disabled without affecting core platform access.

jo77 does not use advertising cookies, retargeting pixels, or third-party tracking scripts that profile your activity across other websites. All cookies deployed by jo77 are first-party or directly related to our authorised service providers.

5. Data Retention and Storage

jo77 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your active jo77 account, plus a minimum of five (5) years following permanent account closure, to fulfil AML and KYC regulatory obligations.
• Transaction Records: Deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Identity Verification Documents: Retained for the duration of your account plus five (5) years following closure. Physical and digital copies are stored securely with access restricted to authorised compliance personnel.
• Customer Support Records: Correspondence and support ticket histories are retained for three (3) years from the date of the final communication, or until the resolution of any related dispute.
• Marketing Data: Where you have opted in to receive marketing communications, your contact preferences are retained until you opt out, after which they are deleted within 30 days.
• Log and Security Data: Technical access logs and security event records are retained for up to twelve (12) months unless a specific security investigation requires extended retention.

Data Storage Location

jo77 stores player data on secure servers. We take reasonable steps to ensure that any cross-border transfer of data is protected by appropriate safeguards. Where data is processed by third-party service providers located outside Bangladesh, those providers are contractually required to maintain security standards at least equivalent to those we apply ourselves.

6. Your Privacy Rights

As a jo77 player, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. jo77 will respond to all valid requests within a reasonable period and will not charge a fee for routine requests.

• Right of Access: You may request a copy of the personal data jo77 holds about you at any time. We will provide this in a clear and portable format. Identity verification will be required before releasing any data.
• Right to Rectification: If any personal data jo77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as contact details) can be made directly from your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (where consent was the basis for processing), or where the data has been processed unlawfully. Note that certain data must be retained for regulatory compliance and cannot be deleted on request alone.
• Right to Restriction: You may request that jo77 restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, you may request that jo77 provide your data in a structured, machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to jo77 processing your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though jo77 may continue processing if there are compelling legitimate grounds that override your interests.
• Right to Human Review of Automated Decisions: Where an automated decision has materially affected your account, you may request that a member of the jo77 compliance team review the decision manually.

7. Data Security Measures

jo77 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and jo77 servers is encrypted using SSL/TLS protocols. This applies to login sessions, payment transactions, and all account management activities.
• Password Hashing: Your account password is never stored in plain text. jo77 uses strong one-way hashing algorithms to store passwords securely, meaning that even jo77 personnel cannot view your password.
• Access Controls: Access to personal data within jo77's systems is strictly limited to authorised personnel who need it to perform their specific job functions. All staff with data access are subject to confidentiality obligations.
• Intrusion Detection: jo77 employs automated monitoring systems to detect and respond to unusual access patterns, login anomalies, and potential security threats in real time.
• Secure Payment Processing: Payment data (such as bKash and Nagad wallet numbers) is handled through secure, PCI-compliant payment processing channels. jo77 does not store full card numbers or mobile banking PINs on its servers.
• Regular Security Reviews: jo77 conducts periodic reviews of its security infrastructure and data handling practices to identify and address vulnerabilities proactively.

While jo77 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights or interests, jo77 will notify affected players promptly and take all necessary steps to contain and remediate the breach.

8. Changes to This Policy

jo77 reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates to our data practices, changes in applicable law, new services offered on the jo77 platform, or feedback from players. The effective date at the top of this document will always reflect when the most recent version was published.

Where a change to this Privacy Policy is material — meaning it significantly affects how we collect, use, or share your personal data — jo77 will make reasonable efforts to notify active players in advance. This may be done via a notice on the jo77 platform, an email to your registered address, or a prominent banner on the homepage. Minor clarifications or administrative updates may be made without individual notification.

Your continued use of the jo77 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the updated Policy, you should cease using the jo77 platform and contact support to discuss the closure of your account.

For any questions about this Privacy Policy, or to exercise any of your privacy rights as described in Section 6, please contact the jo77 privacy team at [email protected]. We aim to respond to all written privacy enquiries within a reasonable time, operating on Bangladesh Standard Time (BST, UTC+6).